Researchers and analytics often talk about quantitative research and qualitative research. In this article you will find description of both terms, difference explanation and usage examples for each type of survey research.
Twitter is one of the fastest growing online communities. More often it is used as a communication channel with clients, sales channel and customer support channel. It is also great resource to learn about your customers (their opinions, preferences, expectations) and conduct online surveys.
Are you searching for the best online survey tool? You found the right one – it is SurveyLab. You will love our easy-to-use survey software, multi-language surveys, branding, results export, and great user support.
Online surveys helped us to learn about expectations of our new customers and maintain good and long-term relations with existing ones.
In ISO 9001 quality standard customer satisfaction and satisfaction measurement tools play very important role. Quality Management System implementation and “Plan, Do, Check, Act” structure introduced by ISO 9001 ensures that client needs will be taken into consideration and properly addressed.
We are very happy to communicate officially SurveyLab – Zendesk integration. Zendesk is a web-based Help Desk / Service Desk software with an elegant support ticket system and a self-service customer support platform. Over 75.000 companies and organizations are using Zendesk worldwide.
We are happy to announce new version (5.1) of SurveyLab online surveys tool. This time changes mostly concern integration and survey reports improvements.
Facebook is a community of over 750 M users all over the world, including over 6.5 M users in Poland. It means that a large part of your clients already have an account in the most popular community service.
Are you looking for an professional online survey tool to conduct satisfaction survey, measure loyalty, collect opinion, conduct 360 degree feedback or prepare market research … we have prepared 10 reasons why you should use SurveyLab online surveys.
The importance of satisfaction is often underestimated, but satisfied customers and employees often determine market success of the company. Satisfied customers are often less price-sensitive, more willing to buy and recommend your products or services to other customers.
Zendesk is a popular web Help Desk software. SurveyLab is a popular online survey software that allows to measure customer satisfaction and collect feedback.
360 degree feedback (also called 360 degree survey / appraisal, multi-rater feedback or multi-source feedback) is a popular tool that provides feedback that comes from all around an employee. Typically feedback includes employee manager, direct reports, peers, and self-rating. It can also include feedback from external sources – clients, suppliers or other stakeholders.